Shopping guide

1. RESEARCH THE PRODUCT

• Visit our website or sales platform to view detailed information about specialized products.
• Carefully read the product description, specifications, and any special requirements (if applicable).
• If you have any questions about the product, please contact our support team before placing an order.

2. CONTACT THE SELLER FOR CONSULTATION

• To ensure the product meets your needs, please contact the seller directly before purchasing.
• Contact channels:
  • Hotline: 0965601066
  • Email: sales@aiems.com.vn
  • Live chat on the website
  • Fanpage/Zalo/Telegram
• When contacting us, please provide the following information for faster assistance:
  • Product name or product code of interest
  • Purpose of use and any special technical requirements (if applicable)
  • Estimated order quantity
  • Desired delivery time

3. ORDER CONFIRMATION & PAYMENT

• After receiving consultation, confirm your order with the seller.
• Payment methods:
  • Prepayment via bank transfer
  • Cash on delivery (COD) for supported areas
  • Other payment methods as agreed with the seller
• The seller will send an order confirmation and proceed to prepare the product as requested.

4. SHIPPING & RECEIVING

• The delivery time will be informed after order confirmation.
• The seller will provide a tracking number for you to monitor the shipment.
• Upon receipt, please carefully inspect the product before signing for it.
• If there are any issues with the product, please contact the seller immediately for support.

5. RETURN & WARRANTY POLICY

• Specialized products may have specific return and warranty policies, please check details with the seller.
• Keep the invoice and original packaging to ensure eligibility for returns or warranty services.
• If there are technical issues or problems during use, please contact our support team for prompt assistance.

THANK YOU FOR TRUSTING AND CHOOSING OUR PRODUCTS!